Refund policy
REFUND POLICY
Last updated: 24 September 2026
Dutch Brothers Racing is a trading name of A S R Strategies (Advanced Safety and Risk), a company licensed in Dubai, United Arab Emirates under Trade Licence Number 634661, Tax Registration Number 100360436800003. A S R Strategies is the seller of all products sold through this store and is the party you contract with when you place an order.
We want you to be satisfied with your Dutch Brothers Racing purchase. This Refund Policy explains how returns, exchanges, cancellations and refunds are handled.
Nothing in this policy limits any rights or remedies available to consumers under applicable UAE law.
PRICES AND VAT
All prices shown are in UAE Dirhams and include VAT at 5% where applicable. Any refund issued includes the VAT element of the original payment.
14-DAY RETURNS
You may request a return within 14 days after receiving your order.
To qualify for a change-of-mind return, the product must be:
- unused, unworn and unwashed;
- in the same condition in which it was received;
- returned with its original tags attached; and
- returned in its original packaging.
You must also provide your order number or other proof of purchase.
To request a return, contact us at shop@dbr.ae before sending the product back. If your return is approved, we will provide return instructions. Products returned without first requesting a return may not be accepted.
CHANGE-OF-MIND RETURNS
For an approved change-of-mind return, the customer is responsible for the cost of returning the product. Original delivery charges are not refundable for a change-of-mind return.
We recommend using a tracked delivery service. We are not responsible for a returned product until it has been received by us.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If a product is defective, damaged, incomplete, materially different from its description or not the product you ordered, contact us promptly at shop@dbr.ae.
Where possible, include:
- your order number;
- a description of the issue; and
- clear photographs showing the product and any damage or defect.
If the issue is confirmed, we will provide an appropriate remedy in accordance with applicable law. This may include repair, replacement, exchange or a refund.
A S R Strategies will bear reasonable return-delivery costs where a product is confirmed to be defective, damaged, incomplete, incorrectly supplied or materially different from its description.
PRE-ORDERS
A pre-order may be cancelled for a full refund at any time before it has been dispatched.
Estimated production, dispatch and delivery dates are provided in good faith but are not guaranteed.
If a pre-order is significantly delayed, we will make reasonable efforts to notify affected customers.
Once a pre-order has been dispatched, the standard return provisions in this policy apply.
EXCHANGES
Exchanges are subject to product and size availability.
To request an exchange, contact shop@dbr.ae within 14 days after receiving your order. The product must meet the same eligibility requirements as a change-of-mind return.
Customers are responsible for return and replacement delivery costs for change-of-mind exchanges. A S R Strategies will bear reasonable delivery costs where an exchange is required because the original product was defective, damaged or incorrectly supplied.
If the requested replacement is unavailable, we may offer an alternative product or a refund.
PRODUCTS THAT CANNOT BE RETURNED
We cannot accept change-of-mind returns for:
- products that have been worn, washed, used or damaged after delivery;
- products without their original tags or packaging;
- personalised or custom-made products;
- gift cards;
- products specifically identified as final-sale items before purchase; or
- products that cannot reasonably be returned for health, hygiene or safety reasons once opened.
These exclusions do not apply where a product is defective, damaged, incorrectly supplied, materially different from its description or otherwise covered by mandatory consumer rights.
REFUNDS
We will notify you after receiving and inspecting your return.
If the refund is approved, it will be issued to the original payment method.
Approved refunds will normally be processed within 10 business days after inspection. Your bank or payment provider may require additional time to credit the funds to your account.
If more than 15 business days have passed since we approved your refund, contact shop@dbr.ae.
Refund processing times do not limit any faster remedy required under applicable law.
CANCELLATIONS
If you need to cancel or amend an order, contact shop@dbr.ae as soon as possible.
We will try to accommodate the request, but we cannot guarantee that an order can be changed or cancelled after it has been dispatched.
Standard pre-orders may be cancelled at any time before dispatch, as explained above.
DELIVERY FAILURES AND UNCLAIMED ORDERS
Customers are responsible for providing accurate and complete delivery information.
If an order is returned to us because of an incorrect address, failed delivery attempt, refusal to accept delivery or failure to collect the shipment, we may deduct the reasonable delivery and return costs from any refund.
We will contact the customer before arranging another delivery. Additional delivery charges may apply.
CONTACT INFORMATION
Questions or return requests should be sent to:
A S R Strategies (Advanced Safety and Risk)
trading as Dutch Brothers Racing
Office 7, Butti bin Humaid bin Bishr
Hor Al Anz East, Deira
Dubai, United Arab Emirates
Email: shop@dbr.ae
Telephone: +971 50 698 8101
Trade Licence Number: 634661
Tax Registration Number: 100360436800003