Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY

Last updated: 24 September 2026

This policy applies to orders placed using a purchase option, including pre-orders and any other deferred purchase arrangement, through the Dutch Brothers Racing store operated by A S R Strategies (Advanced Safety and Risk).

It should be read together with our Refund Policy and Terms of Service.

PRE-ORDERS AND DEFERRED PURCHASES

A product offered as a pre-order is not available for immediate dispatch. Payment is taken in full when the order is placed unless the product page or checkout states otherwise.

Any production, dispatch or delivery date shown for a pre-order is an estimate. It is given in good faith and is not guaranteed.

YOUR RIGHT TO CANCEL

You may cancel a pre-order at any time before it has been dispatched and receive a full refund, including any shipping charge paid.

To cancel, email shop@dbr.ae with your order number and a request to cancel. We will confirm the cancellation in writing.

Once a pre-order has been dispatched, it is no longer a pre-order for the purposes of this policy and our standard Refund Policy applies, including the 14-day return period.

CHANGES TO ESTIMATED DATES

If an estimated dispatch date changes materially, we will make reasonable efforts to notify you using the contact details supplied with your order.

A change to the estimated date does not affect your right to cancel before dispatch.

CANCELLATION BY US

We may cancel a pre-order where the product cannot be produced or supplied, where an order was accepted in error, where pricing or product information was materially inaccurate, or where we are prevented from fulfilling the order by circumstances outside our reasonable control.

If we cancel, we will refund the full amount paid for the cancelled items, including any shipping charge attributable to them.

REFUNDS

Refunds are issued to the original payment method.

Approved refunds are normally processed within 10 business days of the cancellation being confirmed. Your bank or payment provider may require additional time to credit the funds.

If more than 15 business days have passed since we confirmed a cancellation and you have not received the refund, contact shop@dbr.ae.

MANDATORY RIGHTS

Nothing in this policy limits any rights or remedies available to you under applicable UAE consumer-protection law or under mandatory consumer rights in your country of residence.

CONTACT

A S R Strategies (Advanced Safety and Risk)
trading as Dutch Brothers Racing
Office 7, Butti bin Humaid bin Bishr
Hor Al Anz East, Deira
Dubai, United Arab Emirates

Email: shop@dbr.ae
Telephone: +971 50 698 8101
Trade Licence Number: 634661
Tax Registration Number: 100360436800003