Shipping policy
SHIPPING POLICY
Last updated: 24 September 2026
This Shipping Policy explains how orders placed through Dutch Brothers Racing are processed, dispatched and delivered by A S R Strategies (Advanced Safety and Risk), trading as Dutch Brothers Racing.
SHIPPING DESTINATIONS
We offer delivery within the United Arab Emirates and to international destinations worldwide, subject to courier availability, local restrictions and applicable laws.
If delivery is unavailable for a particular destination, the relevant shipping option will not appear during checkout.
ORDER PROCESSING
In-stock orders are normally processed within 2 to 4 business days after payment has been confirmed.
Business days exclude weekends and public holidays in the United Arab Emirates.
Processing time is separate from the estimated delivery time shown during checkout.
During product launches, promotional periods or other periods of high demand, processing may take longer. If a significant delay occurs, we will make reasonable efforts to notify affected customers.
SHIPPING OPTIONS
Standard and express delivery options are offered where available.
The shipping methods displayed during checkout depend on the delivery destination, parcel details and available courier services.
Not every shipping method is available for every destination.
SHIPPING CHARGES
Shipping charges are calculated and displayed at checkout based on the delivery destination, parcel details and available shipping service.
The applicable shipping charge will be shown before payment is completed.
ESTIMATED DELIVERY TIMES
Estimated delivery times after dispatch are:
United Arab Emirates standard delivery: 3 to 5 business days
GCC standard delivery: 3 to 7 business days
International standard delivery: 7 to 15 business days
International express delivery: 3 to 7 business days
These delivery periods are estimates only and are not guaranteed.
Delivery may take longer because of customs processing, local courier operations, public holidays, adverse weather, destination restrictions or other circumstances outside our reasonable control.
PRE-ORDERS
Products identified as pre-order items are not available for immediate dispatch.
The estimated delivery period for each pre-order product will be displayed on the relevant product page.
Any pre-order production, dispatch or delivery date is an estimate and may change due to manufacturing, shipping, customs or other circumstances outside our reasonable control.
If a significant delay occurs, we will make reasonable efforts to notify affected customers using the contact information supplied with their orders.
A standard pre-order may be cancelled for a full refund at any time before it has been dispatched.
MIXED AND SPLIT SHIPMENTS
An order containing both in-stock and pre-order products may be dispatched together or separately, depending on product availability and the shipping method used.
We may also divide an order into multiple shipments where products are dispatched from different locations or become available at different times.
Customers will receive tracking information for each shipment where an order is divided.
TRACKING
All shipments are sent using a tracked delivery service.
Tracking information will be sent to the email address supplied with the order after dispatch.
Tracking information may take up to 48 hours to become active after the shipment has been collected by the courier.
CUSTOMS, IMPORT DUTIES AND LOCAL TAXES
Orders delivered outside the United Arab Emirates may be subject to import duties, local taxes, customs-clearance charges or courier handling fees.
These charges are imposed by the destination country or courier and are not included in the product price or shipping charge unless expressly stated during checkout.
The customer is responsible for paying these charges.
We cannot predict or control the amount charged by customs authorities or couriers. Customers should contact the relevant local authority for further information before ordering.
Customs processing may delay delivery.
DELIVERY ADDRESS
Customers are responsible for providing an accurate and complete delivery address, telephone number and email address.
Please review your delivery information carefully before placing an order.
If you notice an error after ordering, contact shop@dbr.ae as soon as possible. We will try to amend the delivery information, but changes cannot be guaranteed after an order has been dispatched.
If an order is returned because of an incorrect or incomplete address, refusal to accept delivery, repeated failed delivery attempts or failure to collect the shipment, the customer may be responsible for reasonable return and redelivery costs.
DELIVERY ATTEMPTS
The courier may contact the customer using the telephone number or email address provided with the order.
Customers are responsible for responding to courier communications and making reasonable arrangements to accept or collect their shipment.
DELIVERY DELAYS
Delivery dates and transit times are estimates only unless expressly agreed otherwise.
We are not responsible for delays caused by customs authorities, couriers, inaccurate delivery information, public holidays or events outside our reasonable control.
If delivery is delayed so significantly that the product can no longer reasonably serve its intended purpose, contact us at shop@dbr.ae. Any applicable remedy will be provided in accordance with UAE law and our Refund Policy.
LOST, DAMAGED OR INCORRECT SHIPMENTS
If tracking indicates that a shipment has been lost, or if an order arrives damaged, incomplete or incorrect, contact shop@dbr.ae promptly.
Please provide:
- your order number;
- a description of the issue;
- photographs of damaged products and packaging, where applicable; and
- any relevant information supplied by the courier.
We will investigate the matter with the courier and provide an appropriate remedy in accordance with applicable law and our Refund Policy.
A tracking status marked as delivered does not automatically prevent us from investigating a genuine delivery issue.
RETURNS AND REFUNDS
Returns, exchanges, cancellations and refunds are handled in accordance with our Refund Policy:
https://www.dbr.ae/policies/refund-policy
CONTACT INFORMATION
Questions concerning shipping or delivery should be sent to:
A S R Strategies (Advanced Safety and Risk)
trading as Dutch Brothers Racing
Office 7, Butti bin Humaid bin Bishr
Hor Al Anz East, Deira
Dubai, United Arab Emirates
Email: shop@dbr.ae
Telephone: +971 50 698 8101
Trade Licence Number: 634661
Tax Registration Number: 100360436800003